Silver Nest - World Cuisine and Bar

Privacy Policy

This Privacy Policy explains how Pearl Recreation Private Limited (“the Company”, “we”, “us”, or “our”) collects, uses, discloses, and protects the personal information of users (“you”, “your”, or “guest”) when you visit or make a booking through www.arklakeresort.com

(“Website”), the official website of Ark Lake Resort.

By using this Website or providing your information, you consent to the terms of this Privacy Policy.

 

1. Applicability

This Policy applies to:

All visitors and users accessing or submitting information on www.arklakeresort.com
All bookings, inquiries, and transactions made directly through the Website.
It does not apply to information collected through third-party platforms such as Booking.com or Makemytrip.com etc, which are governed by their own privacy policies.
 

2. Information We Collect

We collect the following types of information:

(a) Personal Information

Information you voluntarily provide, including but not limited to:

Full name, contact number, and email address;
Postal address or location details;
ID proof details (at check-in as required by law);
Payment details such as card or transaction information (processed securely via payment gateway).

(b) Non-Personal Information

Automatically collected data when you browse our Website, such as:

IP address, browser type, device information;
Cookies and analytics data to understand usage patterns and improve experience.
 

3. Purpose of Collection

We collect and use your information for legitimate business purposes, including:

Processing and confirming reservations;
Communicating booking details and responding to inquiries;
Processing payments and refunds;
Sending transactional or service-related updates;
Complying with applicable legal requirements and safety protocols;
Improving our services, Website performance, and guest experience.

We will not sell, rent, or trade your personal information to any third party for marketing purposes.

 

4. Cookies

Our Website uses cookies to enhance your browsing experience.
You may choose to disable cookies through your browser settings, but this may affect certain Website functionalities.

 

5. Data Sharing & Disclosure

We may share your information only in the following limited cases:

With authorized service providers (e.g., payment gateways, IT support, email systems) strictly for operational purposes;
To comply with legal obligations or respond to lawful government or judicial requests;
To enforce our Terms & Conditions or protect the safety and rights of the Company, guests, or the public.

All third-party service providers engaged by us are bound by confidentiality and data-protection obligations.

 

6. Data Security

We implement reasonable security practices and technical measures — including encryption, restricted access, and secure data storage — to protect your information from unauthorized access, loss, misuse, or alteration, in compliance with the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

However, no online transmission is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

 

7. Retention of Information

Your information will be retained only for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable laws. Once no longer needed, it will be securely deleted or anonymized.

 

8. Your Rights

You have the right to:

Access and review the personal information you’ve provided;
Request corrections to any inaccuracies;
Withdraw consent (subject to applicable contractual or legal restrictions).

To exercise these rights, please contact us at reservations@arklakeresort.com

We may require identity verification before processing such requests.

 

9. Links to Other Websites

Our Website may contain links to external sites.
We are not responsible for the privacy practices, content, or security of such third-party websites.

 

10. Children’s Privacy

Our services are not directed to minors under 18 years of age. We do not knowingly collect personal data from children. If we learn that a minor has provided such data, we will promptly delete it.

 

11. Policy Updates

This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes.
Updated versions will be posted on this page with a revised “Last Updated” date.
Continued use of the Website after such updates constitutes your acceptance of the revised policy.

 

12. Contact Us

For any queries, concerns, or complaints regarding this Privacy Policy or data handling practices, please contact:

reservations@arklakeresort.com